Building Chatbots

What Is a Chatbot?

A chatbot is an automated online software system/application that provides responses to your queries via text, audio, video or a file. Users of Chatbots can have detailed conversations and be provided with exceptional customer service from the company the Chatbot serves. Chatbots will send users to talk with humans, after enough information is provided by the user, to send them to the relevant department or customer service representative.


Why use a Chatbot?

Chatbots essentially save companies they serve time & money because business owners do not need to employ as much staff to handle customer queries. Once programmed properly they are smart, intuitive and are great acquisitions to any business they serve. They can also collect leads, and communicate with leads automatically via different channels at different dates, days and times to make you money without you investing time.

What can we do for you?

London’s IMCA has good experience in building Chatbots with different software, and we could build your bot for you. The software we use for your project will depend on the level of complexity of your Chatbot. We will need you to submit a form to know more about what you want your chatbot to achieve. We normally have 3 tiers of Chatbot, Basic, Quite detailed & a Professional bot.

Your bots will all collect leads for your business, therefore you can market further to your potential customers in future via other channels.


What do we expect from you?

Teamwork makes the dream work. Because chatbots are very specific for each business, all we ask is that you know your business. By knowing your business we will be able to extract information from you about what you are trying to achieve.

We will need to know what kind of root questions you would like your bot to ask your prospects, so we can create the necessary conversations you would like to have with your potential leads & customers. The better you are at doing this process, the better we can be at creating your chatbot the way you would like it.

Remember nobody knows your business better than you, so please express to us in detail what your goals are for your bot.

Please abide by and remain compliant with our terms of service document, which will be signed and agreed upon by both parties before starting the job.

The process

Once you tap the Get Started Button we can learn more about how detailed you would like your Chatbot, by asking you a series of questions. The answers to these questions will determine the price we quote you via email for building your bot and how long it will take to create.

Both you the client & us the service provider will sign a digital term of service document expressing what is expected from both parties. 

Once you have paid via our payment link you will be assigned a project manager to help you achieve your Chatbots functionality. We will then work towards understanding what questions or responses your Chatbot will make or ask so we can program and design it properly.